Terms and Conditions
๐ ๐ ๐ฎ ๐๐๐๐๐ก reserves the rights to amend the terms and conditions at any time without notification. By purchasing from us , the buyer has agreed to abide by the terms and conditions listed.
All sales are final and may not be amended.
We recognise the individual rights to protect your personal data, including the rights of access and correction, and the needs of the company to collect, use or disclose personal data for only legitimate and reasonable purposes.
๐ ๐ ๐ฎ ๐๐๐๐๐ก ไฟ็้ๆถไฟฎๆนๆกๆฌพๅๆกไปถ็ๆๅฉ๏ผๆไธๅฆ่ก้็ฅใ ้่ฟไปๆไปฌ่ฟ้่ดญไนฐ๏ผไนฐๅฎถๅทฒๅๆ้ตๅฎๅๅบ็ๆกๆฌพๅๆกไปถใๆๆ้ๅฎๅไธบๆ็ป้ๅฎ๏ผไธๅพไฟฎๆนใๆไปฌๆฟ่ฎคไฟๆคๆจ็ไธชไบบๆฐๆฎ็ไธชไบบๆๅฉ๏ผๅ ๆฌ่ฎฟ้ฎๅๆดๆญฃ็ๆๅฉ๏ผไปฅๅๅ ฌๅธไป ๅบไบๅๆณๅ็็็ฎ็ๆถ้ใไฝฟ็จๆๆซ้ฒไธชไบบๆฐๆฎ็้่ฆใ
Sunday 11.30am - 7.00pm
1. ่ฎขๅ Order
่ฏทๅจไปๆฌพๅ็กฎไฟๆจไธๅ็ๆๆ่ตๆ๏ผๅๅญ/ๅฐๅ/็ต่ฏ๏ผๅๅๅ๏ผ้ข่ฒ/ๅฐบๅฏธ/ไปถๆฐ๏ผๆฏๆญฃ็กฎ็๏ผไธๆฆๆจๅทฒ็ป็กฎ่ฎค่ฎขๅๅนถไปๆฌพไนๅๅฐๆฒกๅๆณๅไปปไฝไฟฎๆนใๆญคๆ ๅตๅฐไธๆฅๅ้ๆฌพ/ๆดๆขใ
Once you have checked out and your order has been confirmed, you are not be able to make any changes to your order. Please make sure that everything ๏ผincluding color / size / no of pcs of the item(s) / shipping details ) is correct before clicking the confirm button. No refunds/exchanges will be allowed.
ๅบไบไปฅไธๅๅ ๏ผ่ฏทๆๆๆนๅฐไธๅฆ่ก้็ฅๅนถไธไฟ็ๆ็ปๆๅๆถ่ฎขๅ็ๆๅ ๏ผ
We reserve the right to refuse/cancel an order without prior notice for reasons such as:
- ไธ่ฎข็ๅๅๅทฒไธๆถ Product ordered is no longer available in stock
- ๅจๆไปฌๆ็ๆถๅไปปไฝ่ฏๆฌบๆไธ่ฏๅฎ็ๆดปๅจไธ๏ผๆไปฌๅฐไธไผๆๆไปๆฌพใWe are unable to obtain authorisation of payment and/or if we suspect any fraudulent activity
ๅจไธ่ฟฐ็ไปปไฝไธ็งๆ ๅตไธ๏ผๆไปฌๅฐไผ็ธๅบๅฐ้็ฅๆจใๅฆๆๆจๅทฒ็ปไปๆฌพ๏ผๆไปฌๅฐไผ้ๅฏน็ฐๆๅบๅญ่ฟ่กๆฅ้ใๆจ่ดญ็ฉ่ฝฆไธญ็ๅๅๅฐไธ่ขซ้ข็ๅนถไธๆๅฏ่ฝไผ่ขซๅ ถไป้กพๅฎข่ดญไนฐใIn any of these cases, you will be informed accordingly. Reimbursement will be made if you’ve already made the payment Goods are subject to availability. Items in your shopping cart are not reserved and may be purchased by other customers.
2. ๅ่ดง DELIVERY
- ็ฐ่ดง่ฎขๅๅฐๅจ็กฎ่ฎคไปๆฌพๅ็1-3็ๅทฅไฝๅคฉๅ ๅๅบ ๏ผ้ค้ๆฏ็นๅซๆณจๆ้ขๅฎใๆ่กฅๅๆฌพๅผ๏ผReady Stock Orders will be shipped out within 1-3 working days (unless otherwise stated / under BACKORDER ) upon payment verification.
- ๆไปฌ็ๅ่ดงๆฅๅฎไบๅจ1่ณๅจไบ ๏ผไธๅ ๆฌๅจ6&ๆฅๅๅ ฌๅ ฑๅๆใMailing days fall on weekdays. Weekends and Public Holidays are excluded.
- ๅจไฟ้ๆ้ด๏ผๆไปฌๆฅๅๅจๅๆ ท็็ต้ฎ่ดฆๅทไธๆถ่ดน ๅนถไธๅช่ฝ้ฎๅฏๅไธชๅฐๅ็ๆ ๅตไธๅๅนถ่ฎขๅใไปปไฝ็่ดญไนฐไฝ้ขๅฐ่ฝฌไธบๅๅบ็งฏๅ ๏ผ็ถๅๅญๅ ฅไฝ ็่ดฆๆท๏ผไธๆฅๅไปปไฝ็ฐ้้ๆฌพ During the promotional period, combinations of orders is allowed under same email and only one shipping address . Any balance funds from the purchase will be converted into store credit and subsequently credited into your account. Strictly no cash refunds.
- ๅ ณไบๆฌๅฐ้ฎๅฏๆไปฌๅฐไผไฝฟ็จNinjavanๅ่ดง ใๆๆ้ฎ่ดนๅฐไผๅจๆจ็ป่ดฆๆถ่ชๅจไพๆฎ้้ไปฅๅๅ่ดงๅฝๅฎถๅฐๅบ่ฎก็ฎใWe're using Ninjavan for local shipping . All shipping charges will be calculated automatically when your check out based on weight & your shipping country.
3. ่กฅๅ / ้ขๅฎ /่ฟ็บฟ BACKORDERS
- ใ้ข่ดญใๆฌพๅผไธ่ฌๅฐไผ้ข่ฎกๅจๆชๅๆฅๆๅ็4่ณ6ๆๆๅ่ดงใBackorder items take estimately 4-6 weeks to send out from the date of due date.
- ไธๆ้คๅ ไธๅฏ้ข่ฎก็ๆ ๅตไธไพๅฆ:่ฟ่พๅปถๆ/้ขๆ็ญ็ผบ/ๅฐ่ดงๅบๅญไธ่ถณ็ญ็ญๅฏผ่ดๅปถ่ฟๅฐ่ดงๆ่ ็ผบ่ดงใArrival may be delayed due to unforeseen circumstances such as shipment delays / lack of fabric / insufficient stocks arrived etc .
- ๆฏๆฌพๅๅ็ๅฐ่ดงๆถ้ดไธๅ๏ผๆไปฌๅฐไผๆไผฐ่ฎก็ๅฐ่ดงๆถ้ดๆดๆฐๅจๆฏไธๆฌพๅๅ่ฏดๆไธไปฅๆนไพฟๆจๆฅ้ ใ่ฏท็กฎไฟๅจไปๆฌพๅๆธ ๆฅๅนถๅๆๅๅๅฐ่ดงๆถ้ด๏ผไธๆฆ็กฎ่ฎคไปๆฌพๅๅฐไธๆฅๅๅๆถ่ฎขๅใDate of arrival for different items may differs and are usually stated under the individual items. Kindly make sure that you have agree with the arrival time for each items before proceed to payment . Once your payment is verified , no cancellations will be made .
- ๆๆนๆๆๅๅจไธๅฆ่กๅ้็ฅ็ๆ ๅตไธๆดๆนๅฐ่ดงๆฅๆใGetthelook Emma reserves the right to amend the date of arrival without prior notice.
- ๆๆนไธๆฅๅไปปไฝไปฅ่กฅๅๆฅๆๅปถ่ฏฏ็ๅๅ ่ๅๆถ่ฎขๅใCancellations of orders won't be accepted regarding any reasons for delayed backorder .
- ้ค้ๅๅ็ผบ่ดง๏ผๅฆๅๆๆนๅฐไธไผไธบๅปถ่ฟๅ่ดง่ๆไพ้ๆฌพใNo refunds will be provided for delayed shipments unless backorder is cancelled.
- ๅฆๆๆจ็่ฎขๅๅ ๅซ็ฐ่ดงๅ่กฅๅ/้ขๅฎๅๅ๏ผๆจๅฏไปฅ้ๆฉไธ่ตทๆๅๅผๅๆใ่ฟ่ดนๅฐไผๆ็ งๆฏไธช่ฎขๅ่ฎก็ฎใFor order consists of both in-stock & backorder item(s) , you can decide whether to ship it together or separately during checkout . Shipping cost is calculated as per order .
- ๆๆนๅฐไธไผๅ้ไปปไฝๆๅ ณๅบๅญๅฐ่ดงๆดๆฐ็็ธๅ ณ้ฎไปถใWe will not send any emails regarding stock arrival updates .
4. ้ๆข RETURNS&EXCHANGE
- ๆไปฅๅๅๅฟ ้กป็ฌฆๅๆช็ฉฟ๏ผๆชๆธ ๆด๏ผๆฒกๆๆฑกๆธ๏ผๆฒกๆ้ฆๆฐด้ฆๆๅๆธ ๆดๅ็ๆฐๅณ็ๆ ๅตไธๆ่ฝ่ฟ่กๆดๆขใAll items must be in unworn, unwashed, unsigns of staining, scents from perfume/fragrances and detergent.
- ไธๆฅๅไปฅไธชไบบไธๅๆฌข/่กฃๆ็ฉฟ็ไธๅ้ๆไธๅฅฝ็/่ฒๅทฎ/ๅฏๆธ ็็ๆฑก่ฟนๆไธ่งไธบๆ็ผบ้ท็ๅๅไธบ้ๆข/้ๆฌพ็็ฑใNo exchange / refund will be made for product that does not fit /color differ / quality or real product not up to expectation / not deemed defective.
- ๆไปฌๅฐไธๅฏน่ฟ่พ่ฟ็จไธญ้ ๆ็ๆๅ่ด่ดฃใWe shall not be responsible for the damage caused during shipping.
- ๆไปฌไผ็กฎไฟๆๆๅๅๅจ้ๅบๅ้ฝ็ป่ฟๅไธๆฃๆฅๅนถๅ ่ฃ ๅฆฅๅฝใWe take care to ensure all products are checked properly and well-packed before they are shipped.
- ๆๆ็้ๆขๆก่งๅช้ไบ้ฉฌๆฅ่ฅฟไบใExchange & return service only valid in Malaysia
- ๆดๅคๆๅ ณ้ๆข่ฏฆ็ปไฟกๆฏ๏ผ่ฏทๅ้ ๆไปฌ“้ๆขๆต็จ”็ๆ็ซ ใๅฏนไบๆๆไธ็ฌฆๅๆกไปถ็็ฉๅ้ๅ๏ผๆไปฌๅฐไฟ็ๆ็ป็ๆๅใFor more details about Return & Exchange , please refer to our Exchange & Returns articles .We reserve the right to reject any returned item if it doesn't meet all mentioned conditions.
- ๆๆๅๅไธไบ้่ดง๏ผSales itmes are strictly non-returnable .
5. ่ขซ้ๅ็ๅ ่ฃน BOUNCED PARCELS
ๅฆๆๆจ็ๅ ่ฃนๅๅบๅๆฒกไบบ็ญพๆถๅฏผ่ด่ขซๅผนๅ๏ผๆไปฌๅฐไผ้่ฟEmail /็ต่ฏๆนๅผ่็ปๆจใCustomers will be contacted via email / phone call should we receive any bounced parcels bearing their name.
- ้ๆฐๅๅบๅ ่ฃน็่ฟ่ดนๅฐ็ฑ้กพๅฎข่ด่ดฃใๅฆๆ่ขซ้ๅๅ ่ฃนๆฏๅ ไธบๆไปฌ็ๅคฑ่ฏฏ๏ผ้ฎ่ดนๅ็ฑๆไปฌ่ด่ดฃใCost for re-delivery will be borne by the customer. Getthelook Emma will bear the cost of re-delivery if it is deemed as an error on our part.
- ๆไปฌๆๆๆ็ปไปปไฝๅ ณไบ่ขซ้ๅๅ ่ฃนไธๆฐ่ฎขๅๅๆผ็่ฏทๆฑใGetthelook Emma refuse any request to combine the bounced back parcels with any new orders.
- ไปปไฝๆ ไบบ่ฎค้ข็่ขซ้ๅๅ ่ฃนๅฐไผๅจ30ๅคฉ็ๅฎฝ้ๆๅ่ขซๆฒกๆถใAny unclaimed bounced back parcels after 30 days grace period will be forfeited.